Comunicacion < Superacion

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---++ Nunca haga comentarios inoportunos

que puedan ocasionarle problemas en su trabajo. Y esta sugerencia es válida dentro como fuera de la empresa.

Síntesis de Ideas

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---++ Discursos breves.

¿Cuánto tiempo debe durar una introducción? Eso depende de lo que vaya a durar la presentación. Para un discurso de cinco a quince minutos, dedique 30-60 segundos. Para discursos de 15 minutos o más, la introducción debe durar como mínimo un minuto, pero no más de cinco.

The Toastmaster 

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---++ Le sugiero que no se ponga el teléfono en el pecho

la próxima vez que tenga que dejar a alguien en espera. ¿Por qué? Porque su voz se escuchará y quizá más fuerte ya que sus pulmones y diafragma funcionarán como amplificador. Mejor utilice la opción de "espera" del sistema telefónico.

Síntesis de Ideas 

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---++ Si usted desea que las personas que llaman por teléfono recuerden a su nombre,

procure que su nombre sea la última cosa que mencione cuando conteste. No diga: "Fulano de tal, departamento de servicio, a sus órdenes", sino: "Departamento de servicio, a sus órdenes, fulano de tal".

Extracto 

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---++ Siempre asegúrese

de haber entendido perfectamente lo que su superior le ha ordenado... antes de actuar.

Fuentes Diversas 

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---++ Escuche con claridad.-

Cuando alguien explica un concepto, ¿escucha usted las palabras o "ve" la idea en acción? Visualice lo que se está diciendo y ello le dará más elementos para captar y asimilar el mensaje.

Saying the Right Thing, Raymond DiZazzo 

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---++ Nunca hable sobre un tema

acerca del cual la audiencia sepa más que usted.

Lady Margaret Tatcher 

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---++ Procure hablar en un tono equilibrado

y siempre considere antes lo que va a decir. Conecte los engranes de la mente, ANTES de conectar los engranes de la boca.

Síntesis 

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---++ De la misma manera que usted no hablaría con una persona sin verla a los ojos,

pasa exactamente lo mismo cuando usted habla por teléfono y simultáneamente pretende realizar otra tarea que no tiene conexión con su interlocutor.

Sinposis 

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---++ La mejor comunicación se logra enfocándose en usted mismo.

Sí, leyó bien. Cuando inicie una oración con "yo pienso..." o "yo necesito..." es más probable que las personas le escuchen y entiendan, que si empieza con "usted tiene que..." o "usted no hizo..." De esta manera su mensaje encontrará menos resistencia. ¿De qué forma respondería usted mejor? "Usted debería estar aquí a las nueve en punto todos los días" o "yo necesito que usted esté aquí a las nueve en punto todas las mañanas".

Practical Supervision, Professional Training Associates, Inc. 210 Commerce Blvd., Round Rock, TX 

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---++ Lo que usted dice puede que no sea lo que otra persona escuche.

Lo que usted escuche puede ser que no sea lo que la otra persona dijo. Filtre e interprete la comunicación.

Extracto 

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---++ Muchos malos entendidos ocurren en el lugar de trabajo

como resultado de un problema de comunicación. Asegúrese de sincronizar su vocabulario con la gente bajo su cargo. ¿Ambas partes tienen los mismo significados para los diferentes términos coloquiales o técnicos de la materia? ¿Comparten una misma definición de calidad? Asegúrese de que cuando hablan entienden exactamente lo que la otra persona está tratando de decir.

Compilación 

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---++ Para aprender a escuchar mejor, no adelante conclusiones.

Es fácil asumir que usted sabe el resto de la frase o mensaje después de oír el principio. Evite prejuzgar un mensaje, de tal manera que usted pueda recibirlo y evaluarlo en su totalidad.

Are You Listening?, McGraw-Hill, 1957. 

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---++ Evite decirle a la gente que usted ha estado "muy ocupado"

si es que alguien le reclama su promesa en cuanto a realizar determinado trabajo para él en cierto periodo de tiempo. ¿Por qué? Porque comunica automáticamente que usted le ha dado una prioridad secundaria a su solicitud.

Fuentes Diversas 

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---++ Sea sincero en todos sus comunicados.

Mientras más fácil sea para todos sus clientes potenciales entender lo que está diciendo, más confianza despertará en ellos. Frases exuberantes y explicaciones demasiado largas en términos técnicos fastidiará a los lectores en lugar de impresionarlos.

The Small Bussiness Advisor Newsletter 

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---++ Cuando esté hablando por teléfono con sus clientes y otras personas importantes,

asegúrese de enfatizar las palabras y las frases que podrían afectar el significado de su mensaje. Por ejemplo: "Eso le costará por lo menos $100 dólares" o "Este artículo le será entregado el jueves en la mañana a más tardar". Si no aprende a acentuar las palabras cruciales, su cliente malinterpretará el sentido y esto le podría causar problemas.

The service Edge 

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---++ La elección de sus palabras es siempre una parte muy importante si dirige negocios.

La buena elección será aquella que calme a un cliente molesto, cierre una venta o le otorgue un aumento. Pero también es importante la velocidad a la que habla. Si lo hace demasiado rápido, quien lo escuche podrá seguir su paso. Si habla muy despacio, puede que se aburran o estén tratando de adivinar qué es lo que va a decir. Su promedio debe de ser 180 palabras por minuto, puede practicar con un párrafo de cualquier libro y un reloj. Separe 180 palabras en un texto y practique leyendo esto en voz alta.

Powerful Telephone Skill
This topic: Superacion > WebAASQ? > IdeasDiarias > Comunicacion
Topic revision: r1 - 2008-07-11 - AASuarezQ
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